May 23, 2012
If we thought the development cycle was a roller coaster of emotions launch was even more so. Thirteen months ago when we launched Photosmith for the first time we had no idea what to expect. We quickly learned. The journey to get from there to here was long and arduous but now that we’ve arrived, totally worth it! All of us will agree that this has been the hardest thing we’ve ever done but also the most rewarding.
The wonderful things people have said about Photosmith has been amazing. Hearing how it enables them to reclaim time lost in travel or spend more time together with friends and family even more so.
We did know that this time there would be the added pressure of knowing our entire existing user base was going to hit update at nearly the same time. We had to be ready for them as well as anybody new coming our way. In anticipation, we doubled our support staff enough ahead of time that so that they’d be up to the challenge come today and they came through in fine form. Big kudos to Mike, Will, and Ben!
We are still catching up on the support queue and as of right now there’s only about 30 tickets left to go, we’re knocking them out as fast as we can. Remarkably, we’ve only had issues reported from about 0.7% of our user base — not the perfection we aim for but far better than the roughly -oh I don’t know- about 90% we had in v1.
On that note, we’ve identified some common issues and we’re working them with the utmost priority to get updates out immediately.
Here’s the list of the most prevalent ones:
On some Windows machines the <plugin folder>/out directory isn’t being created properly during install. This prevents psahttp.exe from starting which causes syncing from the app to not work. The <plugin folder>/tmp directory is created when any export from Lightroom to Photosmith is executed. On Windows 7 with managed rights, the whole plugin folder needs to have “CHANGE” permission assigned to it. The JPG size selection is not always being honored upon export
- Syncing hierarchical keywords sometimes can lead to duplicates
Note: A new plugin was uploaded at 12:50am EST to address some of the immediate bugs – namely with JPG settings not always being honored on sync. If you still experience problems with sync not working from the iPad or an error with “Required files not present”, you may need to delete and reinstall the plugin.
- Rejecting a photo sometimes skips over the next photo in Loupe & Fullscreen
- Including the Camera Roll in albums to scan sometimes leads to crashes during the scan. This happens more frequently (but not always) if there are screenshots present.
- Black tiles sometimes appear over the photos in Loupe view. We are having difficulty reliably reproducing this issue and rebooting the iPad usually fixes it. If you have a photo that reliably causes this symptom please get in touch with us.
- On the tagging sidebar the placeholder text “<x values>” sometimes gets stuck after deselecting multiple photos
- If the iPad goes to sleep during sync it can cause the sync to fail
- Changing filter settings doesn’t always update the grid if the currently collection is a user collection
Some Favorite Quotes
Photosmith 2 looks GORGEOUS! They really spent some time in this release making the interface LOOK BETTER! Not to mention making the app faster and manage RAM better.
– Terry White at BestAppSite
Photosmith 2 is the essential Adobe Lightroom companion for the iPad.
– Phil Mabey at iPad Creative
Smart Groups is the other big new feature. It takes a little getting used to, but it allows you to use sliders to narrow in on date ranges in any collection. In effect, this does away with the need for events or any time-based organization. You really have to try it to see how well it works. The Photosmith team have applied for a patent for the tech behind the feature, and its easy to see why — it’s uncannily telepathic.
– Charlie Sorrel at Cult of Mac
Never has there been such an instant mashing of the “Buy App” button… Never mind editing photos on my iPad, I needed something to help with sorting / tagging / rating. Thanks guys!
– Jonathan Bourke
I was a constant complainer of v1. I thought and said it was not ready for prime time. To their credit, the developers have hit a home run so far in my testing of v2. Why four (4) stars only. Because there is so much to this update that it will take me time to reach all the corners. BUT, if initial trials hold true the fifth star will come real soon. Did i mention blazing speed on the new iPad. Great work guys on a fantastic update.
– Photo_op (iTunes review)
First Walkthrough Video Posted
Make sure you check out our new videos page. The first video has been posted which has a general overview of the entire app. We’ll be posting more as soon as we catch up the support queue!